It has been inspiring, watching our city respond to the COVID-19 crisis these past few months. We have adapted, unified, and become stronger even though we have been isolating. We have seen our sacrifices pay off and have done a good job flattening the curve to date. I would like to thank all of our front line workers for their heroic efforts. The next step is to re-open the economy in a staged approach, with safety measures in place in order to ensure we keep our health care capacity at levels the system can handle. This last month at Nuvue Optometry, we have been hard at work behind the scenes developing new policies to ensure a safe eye care experience for all of our patients. We are re-open for eye care services, but we have revised our delivery model. Eye exams and optical experiences will be different than they were before COVID 19, this will be an adjustment for all of us. We hope that some of our changes will actually improve your patient experience.

These are some of the changes we made to keep you safe during your premium eye/vision care experience:

1. Teleoptometry is now available. Our Optometrists are available during the day for video consultations that are fully covered by your BC care card. This allows patients to have their eye concern treated or triaged from the privacy of their home.
2. Private optical appointments are available. This is a very personalized way to shop and it allows us to ensure that all frames are sanitized after they have been handled.
3. Prescreening will be done on all individuals that enter the office. All patients will have their temperature checked and their oxygen saturation measured, to screen for asymptomatic COVID.
4. Sanitization stations are set up throughout the office and all patients will have hand sanitizer provided to them upon entering the office. Staff are required to sanitize between every patient encounter. We will also be cleaning the office throughout the day with hospital grade disinfectants.
5. Doctors and pre-testers will wear masks to provide a barrier during procedures that are one-on-one with limited space. Our microscopes have also been equipped with shields for an extra barrier.
6. Physical distancing will be in effect. The amount of people entering the office will be limited to 3-4.

We are very proud to be a member of the Kelowna community. It has been amazing to see people trying to support our local businesses during these difficult times. Thank you for being our patients, and we look forward to seeing you in the office again.

Dr Devin W Almond, BSc, OD
Nuvue Optometry
drdevinalmond@gmail.com
(778) 484-1650